Frequently Asked Questions
Take a look at this video from our supplier.
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Shipping & Delivery
Domestic shipping can take up to 5 business days. Our FREE shipping is domestic ground. If you need it faster, we recommend upgrading to Priority.
Foreign shipping could take up to 14 business days.
Yes, we offer free shipping for orders within the US of $50 or more.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
We ship from our Fort Collins, Colorado workshop through either USPS or UPS.
Returns & Refunds
Akinz Return Policy:
We want you to be stoked on your new Akinz gear. So, if you’re not happy, please return your item(s) for an exchange, refund, or store credit. All returns must be within 30 days of original purchase. (Deadline is judged by the return shipping postmark on your return package). We do not accept returns or exchanges after the 30 day period.
How do I return my item?
Download and fill out our Returns Form and include it with the item(s) in your return shipment. Send your return shipment back to us at 15 Old Town Square Ste #132, Fort Collins, CO 80524.
All returned items must be in the original condition you received them in. Once received, we will process your return and ship your exchanged items back to you within 7 days. If you are requesting a refund or credit, you will be refunded or receive an email with an online credit for the amount of the item (shipping costs are non-refundable).
How do you process exchanges?
If you are exchanging your item for something of equal value, then we will do a simple item for item exchange and ship it directly back to you. If the items you are requesting are more than the original value of your order, please fill in the credit card section on the form and we will charge you upon shipping your new items.
What if my item arrives damaged?
If you receive your shipment and it is somehow damaged, please notify us immediately. We are happy to refund or exchange return shipping costs on damaged items and replace the item right away if returned within 15 days of purchase.