Frequently Asked Questions
-
Absolutely! We love individual custom orders as well as custom orders for groups and teams. Email us at info@akinz.com with what you are looking for and we will create your custom vision!
-
This store uses Shopify Payments and PayPal to receive payments, depending on which way you choose to checkout. We also use an SSL certificate that ensures that the information entered on our site is secure.
-
Yay! We're excited to work with you. Please visit our wholesale page to read more and apply.
Shipping & Delivery
-
Handmade knits are sometimes made to order depending on time of year. Please check the description on the product page for details & allow up to 5 days to ship your order if you have hand knit items.
Our Standard & FREE shipping is domestic ground. If you need it faster, we recommend upgrading to Priority.
Foreign shipping could take up to 14 business days. -
Yes, we offer free shipping for orders within the US of $75 or more.
-
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. -
We ship from our Fort Collins, Colorado workshop through either USPS or UPS.
Express packages typically ship via UPS 2nd Day Air
Returns & Refunds
-
SALE ITEMS & CUSTOM ORDERS ARE FINAL SALE & NOT ELIGIBLE FOR RETURN.
Akinz Return Policy:
We want you to be stoked on your new Akinz gear. So, if you’re not happy, please return your item(s) within 30 days of the date of purchase for an exchange, refund, or store credit.
PLEASE NOTE: All items sent back for return or exchange must be in the original & re-sellable condition, meaning it is unwashed / unworn w/ original tags and has not been soiled or altered to be considered for a refund. 👉 Re-sellable condition means that the items are free of makeup, perfume, deodorant, body odor, animal hair, and any other marks or stains. If an item is returned to us in a non-resellable condition, it may be returned to you at your cost.
👉 Cost of return shipping label for returns will be deducted from refund total. However, if you’re doing an exchange, we’ll cover shipping both ways!All returns must be within 30 days of your order's date of purchase. We do not accept returns or exchanges after the 30 day period. Sale items are Final Sale and may not be returned.
How do I return my item?
Access your order via our accounts center to request a return. Send your return shipment back to us using the provided label at 15 Old Town Square Ste #132, Fort Collins, CO 80524.
PLEASE NOTE: All items sent back for return or exchange must be in the original condition you received them, unwashed / unworn w/ original tags to be considered for a refund.
Once received, we will process your return and ship your exchanged items back to you within 7 days. If you are requesting a refund or credit, you will be refunded or receive an email with an online credit for the amount of the item (shipping costs are non-refundable).
How do you process exchanges?
If you are exchanging your item for something of equal value, then we will do a simple item for item exchange and ship it directly back to you. If the items you are requesting are more than the original value of your order, you will be required to pay the difference before we ship the new item. Akinz will cover the shipping costs for exchanges.
What if my item arrives damaged?
If you receive your shipment and it is somehow damaged, please notify us immediately. We are happy to refund or exchange return shipping costs on damaged items and replace the item right away if returned within 10 days of purchase. You will be required to submit a photo of the damage or defect.